About Us

Saunado is an online store specialising in the sale of premium saunas and home wellness products. We offer solutions designed for private use, sourced from trusted European manufacturers (including Estonia). We are a dedicated reseller and specialist in high-quality saunas.

Who we are

The Saunado store is operated by:

BIELECKI GROUP BRUKMONTAŻ DOMY SZKIELETOWE SP. Z O.O.
Aleja Tysiąclecia 6
21-500 Biała Podlaska

VAT ID: 5372691397
KRS: 0001195419

We are a registered company operating across the European Union and worldwide.

What we do

We provide online sales of outdoor saunas and accessories related to relaxation and wellness.

We are a specialist reseller of the saunas offered – we cooperate with independent manufacturers and suppliers from the European Union. This allows us to offer a wide range of models and solutions tailored to our customers' needs.

Every product in our range includes a detailed description, technical specifications, and information regarding the scope of delivery.

Products and their origin

Our range includes saunas manufactured in Estonia and other European countries.

The products are intended for the European market and – in accordance with the manufacturers' declarations – meet applicable standards and carry the required markings (e.g., CE, where applicable).

Order fulfilment and delivery

Orders are fulfilled in cooperation with manufacturers and professional logistics companies.

The lead time for each order is specified on the product page.

We offer delivery across the EU and the UK, as well as to selected countries worldwide. For oversized products, delivery is carried out using transport adapted for this type of goods.

The scope of delivery (e.g., unloading point) is clearly defined in the product description or the delivery terms.

Customer service

We provide email and telephone support regarding:

  • product information
  • assistance in choosing a sauna
  • order updates
  • after-sales support

Contact details can be found in the "Contact" tab.

Transparency and security

We ensure transparency and security for all purchases:

  • we provide full company registration details
  • every offer includes detailed information about the product and purchase terms
  • we do not apply hidden fees
  • payments are processed by secure, external providers
  • the website uses SSL encryption

After-sales support

Following your purchase, we offer informational support regarding:

  • product assembly
  • usage guidelines
  • basic technical queries

The scope of support depends on the specific product and manufacturer.

Warranty and liability

Products are covered by a manufacturer's warranty in accordance with the terms specified for each product.

Detailed information regarding warranties, returns, and complaints can be found in the terms and conditions and relevant policies available on the website.