About Us

Saunado is a Polish online store specializing in the sale of saunas and home wellness accessories. We offer products from renowned European manufacturers (including Estonia) designed for private use.

1. Company Information

The Saunado store is operated by: BIELECKI GROUP BRUKMONTAŻ DOMY SZKIELETOWE SP. Z O. O. Aleja Tysiąclecia 6 21-500 Biała Podlaska, Poland VAT ID (NIP): 5372691397 KRS: 0001195419 We are a registered business entity operating in Poland.

2. Nature of Business

We conduct online sales of products related to saunas and wellness equipment. We are not the manufacturer of the saunas offered—we cooperate with external manufacturers from the European Union, and the products in our catalog come from verified suppliers. Each product is described in detail on the store's website, including its technical specifications and scope of delivery.

3. Products and Origin

Our offer includes saunas manufactured in Estonia and other European countries. The products meet the requirements of the European market and—according to the manufacturers' declarations—bear the appropriate markings (e.g., CE, where applicable).

4. Order Processing and Delivery

Orders are fulfilled using the warehouses of manufacturers or logistics partners. The lead time for each order is specified on the individual product page. Deliveries are carried out within Poland via courier companies or dedicated transport (in the case of larger structures).

5. Contact and Customer Service

We provide email and telephone support regarding:

  • Product information

  • Assistance in choosing a sauna

  • Order status updates

  • After-sales service Contact details can be found under the "Contact" tab on the store's website.

6. Transparency and Security

We prioritize information transparency and shopping security:

  • We provide full company registration details.

  • Every offer includes a product description and terms of purchase.

  • Payments are processed through secure, external operators.

  • The website uses SSL encryption.

7. Post-Purchase Support

After purchase, we offer informational support regarding:

  • Installation

  • Product usage

  • Basic technical issues The scope of support depends on the specific product and manufacturer.

8. Product Liability

Products are covered by a manufacturer's warranty according to the terms specified for each product. Detailed information regarding warranties, returns, and complaints can be found in the Store Regulations (Terms & Conditions).